Cancellation Policy for Orders of Printed Books and Other Physical Goods
Consumers have a statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity (Section 13 of the German Civil Code).
CANCELLATION POLICY
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.
To exercise your right of withdrawal, you must inform us (PHOS Medien - Peter Frank, Hüttenzell 5, 94372 Rattiszell, Email: service@phosmedien.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached sample withdrawal form for this purpose, though this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal off before the withdrawal period expires.
Consequences of the withdrawal
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive the notification of your cancellation of this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.
You must return or hand over the goods to us without delay and, in any event, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires. You are responsible for the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties, and functionality.
– End of the legal cancellation policy –
Exclusion or early expiration of the right of withdrawal
There is no right of withdrawal for the download of audio or video recordings or computer software.
Furthermore, there is no right of withdrawal for goods that are not prefabricated and for which the consumer’s individual selection or specification is decisive for their manufacture, or that are distinctly customized to the consumer’s personal needs.
Additionally, there is no right of withdrawal for contracts for the delivery of newspapers, magazines, or periodicals, with the exception of subscription contracts.
Sample Withdrawal Form
(If you wish to cancel the contract, please fill out this form and return it.)
– To PHOS Medien - Peter Frank, Hüttenzell 5, 94372 Rattiszell, E-Mail: service@phosmedien.de
– Hereby I/we (*) withdraw from the contract I/we (*) entered into for the purchase of the following goods (*) / the provision of the following service (*)
– Ordered on (*) / received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for paper notifications)
– Date
______________________
(*) Delete as appropriate.